Opencart Order Status Empty

Category: Website

DaveOzric
Asked:
2013-01-24 11:01 pm EST

Hits: 4,827
I installed a OpenCart site, first one, and everything seemed OK. I added a few hundred products and installed a theme. Did a test order but didn't notice them not showing up in the dashboard.

The orders are going through but do not show up. They are in the missing orders if you filter them. The thing is I can't change them or set any order status anywhere in the admin. All the "order status" drop downs are empty.

I installed a second store for testing and the order status options are available in the store settings options.

Anyone know what could cause this or if an update might fix it. 1.5.5 is coming out soon. I am new to this CMS and can't imagine starting over. People are buying from the store already.

Thanks

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We are having the same problem. We have v1.5.4 installed. I'm appending the "error log" at the bottom of this email. I'm not a PHP programmer, and am not able to decipher that log noticing anything that seems to be affecting us.

Regarding the response above about "moving the store." I do know that our hosting service changed our primary domain that the cart was installed on... I just remembered this. This didn't appear to affect all the other features of opencart etc until it came down to this missing orders issue.

We also are not getting notification emails from from OpenCart that an order was completed as per the settings (yet we get notifications of account setups). But perhaps this is because orders are somehow being routed directly to "cancelled status" and therefore the system wouldn't bother notifying us.

The order status settings we have available under settings are confirmed as set to "pending." All of our orders can be found under "missing orders" filter, but the status of each is "cancelled." When I manually change their setting to "pending" in "history" they of course appear in the orders list.

I had the "MaxMind" Fraud detection set to "no" or Off. That was the only setting I could find which had a settings control which would set orders to "cancelled" status. That setting quotes: "Orders over your set score will be assigned this order status and will not be allowed to reach the complete status automatically." whatever that means. It was set to "cancelled" prior. I didn't think it mattered because the whole MaxMind fraud detection was set to "no/off."

I have a bad suspicion that this primary domain change screwed this cart... I would imaging there are a number of hard-coded strings within the PHP pages that were created upon installation of the cart that could be the impetus of this problem.

Everybody, thanks for the forum and any help you can offer. Here is the error log:

2013-02-07 4:46:55 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.dc8c05247bc84955c3cb6b7c5a06d58c.1360181646) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-07 4:46:55 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360181652) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-07 21:31:55 - PHP Notice: Undefined index: product_option_value in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:31:55 - PHP Warning: Invalid argument supplied for foreach() in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:32:35 - PHP Notice: Undefined index: product_option_value in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:32:35 - PHP Warning: Invalid argument supplied for foreach() in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:33:02 - PHP Notice: Undefined index: product_option_value in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:33:02 - PHP Warning: Invalid argument supplied for foreach() in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:34:18 - PHP Notice: Undefined index: product_option_value in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:34:18 - PHP Warning: Invalid argument supplied for foreach() in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:34:53 - PHP Notice: Undefined index: product_option_value in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-07 21:34:53 - PHP Warning: Invalid argument supplied for foreach() in /home/magnif12/public_html/admin/controller/catalog/product.php on line 1005
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.00ca05f99cf9c46de4430f589b265a2b.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.00ca05f99cf9c46de4430f589b265a2b.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.dc8c05247bc84955c3cb6b7c5a06d58c.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.dc8c05247bc84955c3cb6b7c5a06d58c.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.a9cf5ed9458a031d966d2029b4f234f2.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.a9cf5ed9458a031d966d2029b4f234f2.1360303760) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.bestseller.1.0.1.2.1360315157) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 45
2013-02-08 8:19:17 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360315157) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 45
2013-02-10 15:08:24 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360452413) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-10 15:08:24 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.bestseller.1.0.1.2.1360401696) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-10 15:08:27 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.bestseller.1.0.1.2.1360512507) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 45
2013-02-10 15:08:59 - PHP Warning: file_get_contents(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360512539) [<a href='function.file-get-contents'>function.file-get-contents</a>]: failed to open stream: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 9
2013-02-10 15:09:19 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360512555) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 45
2013-02-10 15:09:51 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.512022accdec061982311bce7dab7109.1360512591) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 45
2013-02-10 21:31:22 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.language.1360528964) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-16 3:57:53 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.language.1360979505) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-16 3:57:53 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.currency.1360979505) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-21 8:42:32 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.bestseller.1.0.1.2.1361412076) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-21 8:42:32 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.bestseller.1.0.1.2.1361412076) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-21 8:42:33 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.00ca05f99cf9c46de4430f589b265a2b.1361435298) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-21 8:42:33 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.dc8c05247bc84955c3cb6b7c5a06d58c.1361435298) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-02-21 8:42:33 - PHP Warning: file_get_contents(/home/magnif12/public_html/system/cache/cache.product.total.1.0.1.00ca05f99cf9c46de4430f589b265a2b.1361439753) [<a href='function.file-get-contents'>function.file-get-contents</a>]: failed to open stream: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 9
2013-04-02 4:45:53 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.language.1364861494) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-04-02 4:45:53 - PHP Warning: unlink(/home/magnif12/public_html/system/cache/cache.currency.1364861494) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/magnif12/public_html/system/library/cache.php on line 18
2013-04-04 0:43:07 - PHP Notice: Undefined index: zone_id in /home/magnif12/public_html/catalog/controller/account/register.php on line 423
cooterbird
0 Points
2013-04-05 05:26 pm EST

OTHER ANSWERS

0

Arn
Staff
17,293 Points
2013-01-24 11:21 pm EST
Hello DaveOzric,

As per your comment, you moved your site. The problem is that although you changed the outside configuration files, most likely internal settings saved in the database are NOT changed. Make sure that you STORE URL is correct(under SETTINGS). Also, I'm not sure what you setup for the modules (especially for payment). You will probably need to uninstall then re-install them in order correctly set them to the location change. In the future, it would help us to troubleshoot if you provided version and any possible errors you're seeing - Opencart does provide error logs as well (you can find them in the SYSTEM menu). I'm assuming you're using 1.54. Try that first and if you're still having problems, then please give us a little more detail in terms of error messages or a URL so that we can see the behavior.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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