CSS not being served for everyone

Category: Website

CourtneyScott
Asked:
2013-03-27 11:51 am EST

Hits: 238
Sometimes the CSS stylesheet isn't being loaded for everyone but on our dev site on a completely different server it works just fine.

Any ideas?

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1

johnpaulb-imhs1
Staff
8,769 Points
2013-03-27 12:24 pm EST
Hello CourtneyScott,

Thank you for your question. Since there are many reasons why an issue can occur, we would need more information to replicate the problem and provide a specific answer, such as the domain name, the type of browser being used, etc.

Please respond with more information, or contact live technical support.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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http://www.travelocity.com/blog
It's occurring in all browsers for a specific user. I believe they are using a Mac.
CourtneyScott
26 Points
2013-03-27 2:58 pm EST
Hello CourtneyScott,

Thank you for the additional information. I would first clear the browser cache on all browsers, just to rule that out.

Then, make sure they did not perform a Host File Modification, which will affect their connectivity to the site.

If you have access to the server hosting the website, then I would tail the access logs, while they are requesting the .css file. This should provide a more specific answer. If you do not see the user's request, they may not be resolving to the proper server, possibly due to propagation.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
8,769 Points
Staff
2013-03-27 3:22 pm EST
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