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500 internet server error

Category: Website

n/a Points
2014-02-08 4:16 am EST

Hits: 1,460
my website www. is 500 internet server error. How long will it be recovered?

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9,968 Points
2014-02-08 8:55 am EST
Hello, and thank you for your question.

It does indeed look like your website was encountering a <a href="" target="_blank">500 Internal Server Error</a>. The actual root of the problem was with PHP and being hidden from display.

I went ahead and <a href="" target="_blank">turned on PHP error logging</a> for your website and noticed this error being logged:

<strong style="font-size: .7em; background-color: #E2E2E2; padding: 15px;">PHP Fatal error: [Zend Guard Loader] Extension "Zend Guard Loader" cannot be loaded twice in Unknown on line 0</strong>

Knowing that <a href="" target="_blank">Zend Guard</a> is enabled by your <strong>php.ini</strong> file, I took a look at this on your account and noticed these lines at the very bottom:

<pre class="code_block" style="width: 550px; white-space: normal; margin-bottom: -30px;">zend_extension="/usr/local/Zend/lib/Guard-5.5.0/php-5.3.x/"

So it looks like the <strong>Zend Guard</strong> PHP extension was getting loaded twice and this was causing a conflict. I went ahead and removed the last duplicate entry and this resolved the 500 errors on your website.

Please let us know if you're still having any issues at all.

- Jacob

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