500 internet server error

Category: Website

InMotionFans
n/a Points
Asked:
2014-02-08 4:16 am EST

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my website www. yangtze-river-cruises.com is 500 internet server error. How long will it be recovered?

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JacobIMH
Staff
9,968 Points
2014-02-08 8:55 am EST
Hello, and thank you for your question.

It does indeed look like your website was encountering a 500 Internal Server Error. The actual root of the problem was with PHP and being hidden from display.

I went ahead and turned on PHP error logging for your website and noticed this error being logged:

PHP Fatal error: [Zend Guard Loader] Extension "Zend Guard Loader" cannot be loaded twice in Unknown on line 0

Knowing that Zend Guard is enabled by your php.ini file, I took a look at this on your account and noticed these lines at the very bottom:

zend_extension="/usr/local/Zend/lib/Guard-5.5.0/php-5.3.x/ZendGuardLoader.so"
zend_extension="/usr/local/IonCube/ioncube_loader_lin_5.3.so"
zend_extension="/usr/local/Zend/lib/Guard-5.5.0/php-5.3.x/ZendGuardLoader.so"


So it looks like the Zend Guard PHP extension was getting loaded twice and this was causing a conflict. I went ahead and removed the last duplicate entry and this resolved the 500 errors on your website.

Please let us know if you're still having any issues at all.

- Jacob

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