Why is my website down?


Ana123
Asked:
2012-01-31 8:00 am EST

Hits: 3,384
<p>I can't access keysolutionslockservice.com! I just recommended you to a client and they are not happy...</p>

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Tim S.
Staff
9,967 Points
2012-01-31 12:22 pm EST
Hi Ana123,

Thanks for posting your question. I'm more than happy to assist you today. I've looked into this for you, and the server was not down. The server that houses your account fell under a DDOS attack and affected how people were able to access some of the resources on the server.

When mitigating the DDOS attack it was necessary to make some changes to the server's configuration. These changes generally take a few hours to take effect.

If you need further assistance please feel free to contact us.

Thanks!

Tim S

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