Still getting a 500 internal server error


monica67
Asked:
2012-02-15 6:43 pm EST

Hits: 3,261
Hi Tim,
I wasn't able to come back here right away due to login problems. I'm back now! I'm creating a new question because the original one says it's "expired." Not sure what that means, but I'm thinking a reply won't show up.

You replied to my question about getting a 500 Internal Error when I tried to access my mobile site (thru the WordPress app) by saying you only saw a directory when you went to that URL.

I get the same result when I go straight to the mobile URL. It says "Index of /." When I click on the link (cgi-bin) it says forbidden, then "Additionally a 500 Internal Server Error was encountered..."

I had been using the WordPress mobile app to access the site and that's when I got the 500 error.

The only way I can access my site on a mobile device is by typing in the regular URL. Then I get a choice of going to the desktop site, which works, or the mobile site - and then we're back to the directory page.

I've gone thru all the settings for Wordpress's mobile switcher that comes with the software, so I don't know what else I need to do.

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CNick
1,344 Points
2012-02-15 7:27 pm EST
Hello monica67,

I'm sorry you're having trouble setting up the Mobile Pack plugin for your WordPress site. Let me first apologize that my comment on your <a href="http://www.inmotionhosting.com/support/community-support/website-troubleshooting/how-do-i-solve-a-500-internal-server-error">previous similar question</a> was incorrect. Instead of creating a redirect from the mobile subdomain to the main domain, what works correctly with this plugin is <a href="http://www.inmotionhosting.com/support/website/cpanel/how-do-i-create-a-subdomain-in-my-control-panel-cpanel">creating the subdomain</a>, but then setting the directory for that subdomain to the same directory as your main domain (public_html). I tried this out on a test installation of WordPress and it worked correctly when I created the subdomain and made sure the subdomain points to the same <a href="http://www.inmotionhosting.com/support/website/getting-started-guides/where-to-upload-files">directory as the main domain</a>. I think this has something to do with the selecting BOTH for the switcher mode. You could also try just using browser detection and you wouldn't have to create a separate subdomain for your mobile website.

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

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