My friend can't access website


papaya
Asked:
2013-04-04 2:22 am EST

Hits: 460
Hi..

I have questions about connection..
Usually most of my friend connect my website without any issue but one of my friend he only can't access my website right now..
He lived in new york and he can access my website from his office but when he got home, then he cannot access my website now..

my domain is 'indiefoto.com'
and his IP address is 284.152.108.176
also I leave his trace route result below

Tracing route to indiefoto.com [205.134.250.21]
over a maximum of 30 hops:
1 8 ms 7 ms 8 ms 192.168.1.1
2 12 ms 18 ms 12 ms 10.67.64.1
3 28 ms 20 ms 25 ms gig-0-3-0-2-nycmnyp-rtr2.nj.rr.com [24.168.128.141]
4 32 ms 22 ms 22 ms bun118.nycmnytg-rtr001.nyc.rr.com [184.152.112.137]
5 28 ms * 13 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
6 20 ms 14 ms 22 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 17 ms 29 ms 13 ms 107.14.19.153
8 14 ms 16 ms 13 ms ae9.edge3.Newark1.Level3.net [4.68.63.21]
9 84 ms 89 ms 87 ms ae-32-52.ebr2.Newark1.Level3.net [4.69.156.62]
10 84 ms 85 ms 84 ms ae-4-4.ebr2.Washington1.Level3.net [4.69.132.101]
11 85 ms 90 ms 88 ms ae-92-92.csw4.Washington1.Level3.net [4.69.134.158]
12 92 ms 90 ms 94 ms ae-91-91.ebr1.Washington1.Level3.net [4.69.134.141]
13 88 ms 89 ms 103 ms ae-4-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
14 92 ms 83 ms 88 ms ae-63-63.csw1.LosAngeles1.Level3.net [4.69.137.34]
15 85 ms 94 ms 85 ms ae-1-60.edge3.LosAngeles1.Level3.net [4.69.144.9]
16 104 ms 101 ms 98 ms cr1.lax1.us.packetexchange.net [4.71.136.2]
17 97 ms 81 ms 88 ms c10-mlxe-los503-core1.inmotionhosting.com [198.46.92.1]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

please let me know anything I can do..

thanks..

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OTHER ANSWERS

0

jamesr
Staff
5,889 Points
2013-04-04 9:38 am EST
Thank you for your question papaya!

Sorry for the trouble with the connection to your server. That IP address is not a valid one so we can't trace from your server to him. If you could please get his IP again. You can have him go here:

IP Check

When you get the IP please email it with the traceroute to support@inmotionhosting.com. Our tech support will need to review it with systems. Sorry for the inconvenience.

Best regards,
James R

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IP address is 184.152.108.176

thanks..
papaya
8 Points
2013-04-04 11:32 pm EST
That IP was blocked. added 184.152.108.176 on 03/24/13 16:25:02 with comment: 192 apache conns. We unblocked it. Not sure why the connections from them were so many. Sorry for the trouble.

James R
jamesr
5,889 Points
Staff
2013-04-05 10:42 am EST
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