Is there a problem with my web hosting?


techfish
Asked:
2013-06-25 2:00 pm EST

Hits: 1,336
I have a prototype website hosted on inmotion hosting that occasionally goes down. It has been down most of the day, yet the server information seems to say everything is ok(I have a screenshot). I would like to leave this site on this server when it goes live. Is there anything I can do about this? The account name is mc2jew5.

Thanks,

Jim

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Arn
Staff
17,232 Points
2013-06-25 4:48 pm EST
Hello Techfish,

I had your vps reviewed, and it appears that the Apache web services have been down. There is an error that's occurring and getting caught by the Apache error log. Results are below:

[Tue Jun 25 07:46:21 2013] [error] [client 141.154.190.250] Handler for (null) returned invalid result code 70014, referer: http://198.46.83.120/node/2914/edit?destination=admin/c
ontent
[Tue Jun 25 09:10:12 2013] [notice] Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/1.0.0-fips DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 configured -- resuming normal operations

When we look up the "Handler for (null returned invalid result code", we are mainly finding that this error occurs during an upload. The server itself is performing correctly, but the problem is occurring in the website itself - we're not sure where exactly, but it may be a problem with code. Check out the link for more information on the error. According to the article, it appears to be a timeout occurring during an upload, but I'm not sure if you're trying to run an upload at that point.

If you can provide some information on the issue, it would help us to further track down the issue. The web server is up, but if you can provide exact steps to reproduce the problem, then we can probably identify the exact problem.

Regards,
Arnel C.

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Hello Techfish,

I wanted to add one further thing. You asked, "What can I do about this?" You weren't being very specific, but in terms of support, we do have a live support team available 24/7 their contact information is at the bottom of the page. Additionally, if you're asking about leaving the website on your server, that will be up to you. If you wish for the Community support team to continue troubleshooting your problem, please provide further details on the issue.

Regards,
Arnel C.
Arn
17,232 Points
Staff
2013-06-25 4:56 pm EST
Thank you very much this is very helpful.
techfish
8 Points
2013-06-26 8:07 pm EST
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