I can't get to one of my websites (subdomain)
Category: Website Troubleshooting
For the past week or so, I have not been able to bring up test.workpuddle.com . I get one of my programmatic errors that say "Access is denied". I believe it might be because I may have had too many failed logins from this IP address: 18.104.22.168 . Can you guys check and see if this IP is blocked?
We tested here and can see that URL fine. Also, in looking at logs and other access files, there is no block on the server against your IP. IP server blocks would also block access to the entire server, not just one address.
This leads the culprit to likely be in the .htaccess file. I do not see any specific deny rule for any IP range that should affect your IP address, but it is possible that something is awry in that file.
Try testing by renaming the .htaccess file to something else for a moment, perhaps .htaccess.hold and see if you can connect then. If so, then the issue lies with one of the lines in the .htaccess file.
If not, reply here with a comment below and we can see what further action needs to be taken.
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