High Site Load


Ps2maniac9
Asked:
2012-12-12 4:19 pm EST

Hits: 329
Hi, since I started my site (a couple weeks ago) I've noticed (and after it went public visitors noticed) that at random times pages would take a long time to load (30 sec to 2 min) and the problem would last for about 2-5 min. Whenever I noticed the problem happening i tried to get to my dashboard in mybb and noticed that it was reporting the server load as anywhere from 50 and up (highest I saw was around 100 I think). For a bit I just ignored it thinking that it would go away and when I finaly did decide to report it i noticed that the cpanel upgrades were happening and that might have had somthing to do with it. Now the cpanel upgrades are done for shared hosts and again I noticed the same problem (along with 1 other visitor that I know of). The server load is normaly between 1 and 10 which I cant complain about since pages still load pretty fast. Im wondering what's happening and how it can be fixed.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

johnpaulb-imhs1
Staff
9,684 Points
2012-12-12 5:10 pm EST
Hello Ps2maniac9,

Thank you for your question. Here is a link to an article that discusses how to view your resource usage.

Essentially, on a shared server you would have to submit a verified email to support@inmotionhosting.com, requesting to review your account's usage.

For verification, include either your current Amp password, or the last 4 digits of the current credit card that we have on file.

This will create a ticket, and allow us to monitor your account over a frame of time.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@inmotionhosting.com
Phone: 888-321-HOST (4678)
757-416-6575 (Intl.)
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!