Genesis Parent Theme/Balance Child Theme


mandysroyalty
Asked:
2013-01-16 1:48 pm EST

Hits: 616
I am having trouble with my Wordpress blog. I think there is a database connection problem. It happened a couple of months ago and it was resolved, but it seems to have cropped up again.

I cannot change my blog's appearance - color, layout etc. because the settings don't get saved. I click save, and the page goes blank.

The technician I just spoke to now says that it seems to be an issue within WordPress, or it could be within my theme (Genesis, the parent theme). The Genesis people keep telling me it's a database error and the issue is not at their end. So I guess it's time to ask a Wordpress developer if they have any ideas?

The inMotion tech I spoke with a couple of months ago seemed to fix the problem, so I don't know what to think. Any help would be appreciated!

Kind regards,
Mandy

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jamesr
Staff
5,889 Points
2013-01-16 4:41 pm EST
Thank you for your question mandysroyalty!

Sorry for the trouble with your WordPress showing a blank page. We have an article that helps diagnose errors in your WordPress site. Please see the following link.

My WordPress site is displaying a blank page

If you have a connection problem to the database you should see a database PHP error. You can try repairing your database in your cPanel MySQL databases. Sometimes tables can become corrupt during the development process. Please see the following link.

How to Check and Repair a Database

Another thing that could happens is your browser could cache bad page info Try clearing your browser cache after you change the theme settings.

How to clear your browser's cache

You can also try disabling your plugins before you change the theme settings.

309: Disabling WordPress Plugins in Bulk

If you disable your plugins and you still get the behavior, you may need to upload a new copy of the theme. You can try downloading th theme from the internet and reinstalling it.
Installing a WordPress Theme from the Internet

I hope this helps you find the problem.

Sincerely,
James R

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