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i can't access site builder

Category: Website Design

2013-03-28 3:50 pm EST

Hits: 394
it says invalid username and password.
i tried the following
1. i used my username and AMP password
2. reset the password

both to no avail

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resetting the password gets a message - 'cannot update password' .
5 Points
2013-03-28 03:56 pm EST
SOLVED on the n'th try. Please disregard question
5 Points
2013-03-28 03:58 pm EST
this is getting frustrating, password is reset but still gets 'invalid username and password...'
5 Points
2013-03-28 04:08 pm EST



28,417 Points
2013-03-28 4:19 pm EST
Hello Nolasc7,

I'm not sure where it says to use the AMP user name and we do apologize for the confusion and frustation. You should be using your Cpanel user name and password (not the same as your AMP login) in order to get into the Builder. If you continue to have problems with that, then please call/chat/email into live support, they can get your login information corrected immediately. Remember that all posts here are open to the public. Your Cpanel user name can be found in AMP under the section that says TECHNICAL details. If you need to reset the password, click on the link that says Work in Control Panels.

If all of this information still fails to get you where you need to be, then please call into live support - available 24/7.


Arnel C.

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