Help. I think I signed up for redundant services!

Category: Website Design

suvel
Asked:
2012-06-21 5:49 pm EST

Hits: 479
I purchased a package and then wanted to set up my website. It seems I purchased a package that allowed me to then build my site? I thought that was what I had already purchased. Then I wanted a 2nd domain and got charged again? I may not be understanding the offer correctly?

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Arn
Staff
15,484 Points
2012-06-21 6:09 pm EST
Hello Suvel,

I took a look at your account and I saw a hosting account with a domain registration (the Builder program is active on the account already). You were only charged for the 2-year hosting account. The registration of the first domain on hosting account is free for the life the account. Any domain name that you register AFTER that would be charged. So your account is correct - there is no redundant service purchased.


Additionally, keep in mind that the Builder license extends to ONE website - if you need to use the Builder for 2 different domain names, then you will need purchase an additional Builder license for $12 (per year).

You can add an additional Builder license by simply logging into the Account Management Panel (AMP), go to Additional Services (in the menu on left), select OTHER, select your hosting plan, and then you should see the option there.

If you require further assistance with this particular issue, you may need to contact live technical support.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.


Update: 2012.07.02
Due to rising domain costs by the Government Agency that controls domain fees (ICANN/Verisign), we've had to change our policy on free domain registrations / renewals. Free domain registrations are no longer free for the life of your hosting account, but are instead free for the first year only. Further details can be found in our Terms of Service.

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0

Arn
Staff
15,484 Points
2012-06-21 6:10 pm EST
Hello Suvel,

I took a look at your account and I saw a hosting account with a domain registration (the Builder program is active on the account already). You were only charged for the 2-year hosting account. The registration of the first domain on hosting account is free for the life the account. Any domain name that you register AFTER that would be charged. So your account is correct - there is no redundant service purchased.


Additionally, keep in mind that the Builder license extends to ONE website - if you need to use the Builder for 2 different domain names, then you will need purchase an additional Builder license for $12 (per year).

You can add an additional Builder license by simply logging into the Account Management Panel (AMP), go to Additional Services (in the menu on left), select OTHER, select your hosting plan, and then you should see the option there.

If you require further assistance with this particular issue, you may need to contact live technical support.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.


Update: 2012.07.02
Due to rising domain costs by the Government Agency that controls domain fees (ICANN/Verisign), we've had to change our policy on free domain registrations / renewals. Free domain registrations are no longer free for the life of your hosting account, but are instead free for the first year only. Further details can be found in our Terms of Service.

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