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Can I view the logs for webmail on shared hosting?

Category: Tools

2012-03-17 7:39 pm EST

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I'm looking to see if there are any logs for webmail accounts where I could see successful/unsuccessful login attempts to an email account by time and IP address.

Thank you.

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Tim S
12,660 Points
2012-03-19 6:56 am EST
Hi johnposton,

Thanks for posting your question. I'm more than happy to assist you. The logs you are asking about aren't readily available since you'd need SSH access to navigate to them. The server stores one log file for every customer on the server. SSH access is not available to shared customers.

However, you can request to see the log files for a specific email account if you'd wish. One of our support agents can pull the log file and query it for any instances of a specific email address.

If you'd like us to do this you'll need to email with a verified email. To verify your request, you'll need to provide the last four digits of the credit card on file or the current AMP password. Also, provide us with the email account in question and your primary domain name.

If you need further assistance please feel free to contact us.


Tim S

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