Poor service quality

Category: Team

Krumble
Asked:
2013-02-05 11:02 am EST

Hits: 629
I have space with your company and use Moodle to deliver class content to high school students.

I left bluehost because I was getting below average performance with browsers timing out a lot.

I am a high school teacher and run my Moodle to have students do most of the work online so uptime is very very important.

After a few months with your company I have to say I am very displeased with the service. It is not uncommon for my students to get no service to my website every day. This is bad especially when they are taking an online quiz.

I was sold on almost 100 percent uptime and I am not getting anywhere close to that. Although the site may be technically up most of the time, if I have more than five students hit the site at once it screeches to a hault.

Can something be done to get me better service? I don't want a dedicated host but I feel my shared host should be able to handle 12 students taking quizzes and I am currently not getting that.

Regards

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OTHER ANSWERS

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Scott
Staff
16,825 Points
2013-02-05 11:39 am EST
Hello Krumble,

We certainly want to help your site run as efficiently as possible. We do need a bit more information about your site so we can troubleshoot more effectively. Below are some questions that can help. Please answer as many of the questions as possible.


  1. What version are you currently using?

  2. Is this a base install only or is it an install with added plugins or modules?

  3. Which plugins/modules, if any:

  4. The exact nature of the issue (slow connection, 404 error, 500 error, generally slow load time, database connection error, etc)

  5. When does the issue occur? (every time, specific times of the day, after specific number of people are on the site, etc)

  6. When did the issue begin?

  7. Were any changes from your side (updates, code change, plugins, etc) made immediately prior to the issue?

  8. If the software supports it, is caching enabled?



Best Regards,
Scott M

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