Move me to another server

Category: Team

aplatac
Asked:
2013-03-18 2:29 pm EST

Hits: 292
My website and email is hosted on server BIZ100, which has now been down nearly 9 hours.

I can't believe InMotion hasn't move me and others to a server that is working.

My position on the customer service queue keeps changing, and wait times are more than 90 minutes. No email to contact you, and I'm now looking for a phone number, other than sales.

This is the biggest clusterfuck I've experienced with a hosting service in five years, and that includes ixwebhosting, which is no prize. I expected more from you guys and am very disappointed.

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jamesr
Staff
5,889 Points
2013-03-18 3:23 pm EST
Thank you for your question aplatac!

We do apologize for the trouble with the biz100 server. This is not a usual instance and we are workign diligently to remedy the problem. You can always email us at:

support@inmotionhosting.com

This will send the request directly to support. To request the server move, please email support@inmotionhosting.com and let our systems support know you wish to move to a different server. Include the last 4 of the credit card number or the current AMP password in the email and they can try and move you ASAP. Sorry for the inconvenience.

Best Regards,
James R

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