i want to submit a support ticket but it is saying that my password is incorrect - have sent 3 emails in the last 15 hours to the support email address but no

Category: Team

Ian McLachlan
Asked:
2013-02-06 8:11 am EST

Hits: 579

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jamesr
Staff
5,889 Points
2013-02-06 10:09 am EST
Thank you for your question Ian McLachlan!

We looked at your Help desk account and it is set up. To get the password for that account you can click the Lost Password link next to the login. It will send you a new password to your email you have on file. If you still cannot log in after resetting, please contact tech support and they can try resetting the password manually. Sorry for the inconvenience.

Best Regards,
James R

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