InMotion Hosting Support Center

Cancel automatically renewed accounts

Category: Team

borrison
Asked:
2013-01-02 11:40 am EST

Hits: 1,381
Hello,

I received an email with the receipt for the automatically renewed accounts (all domains I purchased) for the period 2013-01-16 to 2014-01-16.

Also, by mistake I didn't set any Renewal Reminder under AMP for the domains purchased through InMotion, so there were no notifications that accounts will expire soon.

Can I cancel my accounts/domains so that my credit card won't be charged?

I didn't notify InMotion that I don't need a renewal of my domains at least 30 days in advance of the renewal date, obviously.

Please advise.
Thanks!

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OTHER ANSWERS

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scott
Staff
43,761 Points
2013-01-02 12:04 pm EST
Hello borrison,

Thanks for your question regarding how to cancel automatically renewed accounts.

The best department to handle situations such as this is our billing department. They are handled on a case by case basis and can be contacted at billing@inmotionhosting.com or by phone at 888-321-4678 ext 4 or 757-416-6575 ext 4.

I have contacted our billing department on your particular situation and they should be getting back with your shortly.

Best Regards,
Scott M

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