InMotion Hosting Support Center

Cancel automatically renewed accounts

Category: Team

borrison
Asked:
2013-01-02 11:40 am EST

Hits: 817
Hello,

I received an email with the receipt for the automatically renewed accounts (all domains I purchased) for the period 2013-01-16 to 2014-01-16.

Also, by mistake I didn't set any Renewal Reminder under AMP for the domains purchased through InMotion, so there were no notifications that accounts will expire soon.

Can I cancel my accounts/domains so that my credit card won't be charged?

I didn't notify InMotion that I don't need a renewal of my domains at least 30 days in advance of the renewal date, obviously.

Please advise.
Thanks!

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scott
Staff
28,388 Points
2013-01-02 12:04 pm EST
Hello borrison,

The best department to handle situations such as this is our billing department. They are handled on a case by case basis and can be contacted at billing@inmotionhosting.com or by phone at 888-321-4678 ext 4 or 757-416-6575 ext 4.

I have contacted our billing department on your particular situation and they should be getting back with your shortly.

Best Regards,
Scott M

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