My SSL cert is not showing that it is valid even though it is paid for.

Category: Ssl

vrods
Asked:
2012-09-25 12:18 pm EST

Hits: 537

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BradM
Staff
5,399 Points
2012-09-25 12:55 pm EST
Hi vrods,

I'm sorry to hear of the SSL issue that is occurring on your site. I tested the SSL certificate myself, and I was indeed able to replicate the problem.

I've escalated this issue to our Tier2 team, and they are working on renewing and installing the updated SSL certificate. If everything goes smoothly, the problem could be resolved in a few hours at most. At this time we are waiting on the new certifiate from the SSL Authority, Comodo, and will have it installed as soon as we recieve it.

Again, I apologize for the problem. I do see you have a ticket open as well, and we will respond in your ticket shortly.

Thanks,
- Brad

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