InMotion Hosting Support Center

Does our site give errors when over SSL because we requested a document root change?

Category: Ssl

kcawley
Asked:
2012-01-16 10:42 am EST

Hits: 5,336
We are trying to launch our website and are getting issues when we try to use the SSL certificate we bought through InMotions tech support.

http://www.greenleg.com works fine. When someone goes to https://www.greenleg.com/accounts/login.php you can see we force the https with our .htaccess file for them when they are in the /accounts folder. We get a 404 error "The requested URL /accounts/login.php was not found on this server. "

If I also go to https://www.greenleg.com/ we get an we get an error for an "Fatal error: require_once()" when we try to include our websites pieces. We include many parts to build the website in its parts.

We need to have all the access to the /accounts folder use SSL as we have people using passwords and eventually credit cards.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by InMotion Hosting staff

0

BradM
5,399 Points
2012-01-16 11:10 am EST
Hi kcawley,

The errors I believe you are receiving are due to the fact that the document root for your website is home/greenl50/public_html/greenleg while the document root for your site over SSL is home/greenl50/public_html

As you <a href='http://www.inmotionhosting.com/support/community-support/general-information/how-do-i-change-my-document-root-to-a-subfolder' target='_new'>previously requested a document root change</a> and then requested an SSL installation, the document root for your website over SSL will need to be updated as well (as the document root configuration is different).

I cannot make this change for you through the Support Center here, but if you <a href='http://www.inmotionhosting.com/support/website/website-troubleshooting/how-to-get-great-technical-support' target='_blank'>contact our Support Department</a> with the SSL document root change request, they can make the necessary changes for you.

I hope this helps, please let me know if we can provide any further assistance.

Thanks!
- Brad

You must login before you can post a comment about this answer.

Like this Question?

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!