Connection is Untrusted - The certificate ... is self-signed

Category: Ssl

oemino
Asked:
2012-02-22 9:14 pm EST

Hits: 3,163
Hi,

I'm working for my client's website www.awoa.com.
Recently he purchased an SSL Certificate and the setup is completed.
I tried to access the secure page but I got SSL Error warning about certificate is not trusted.


Below is the certificate information:

This CA Root certificate is not trusted. To enable trust, install this certificate in the Trusted Root Certification Authorities store.

Issued to : secure.awoa.com
Issued by : secure.awoa.com

Valid from 2/22/2012 to 2/21/2013


The page that I tried to access : https://secure.awoa.com

How to resolve this issue and make the certificate trusted?
Many thanks.


Regards,
Mino

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Best answer chosen by User

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Tim S.
Staff
9,967 Points
2012-02-23 9:39 am EST
Hi Mino,

Thanks for posting your question. I'm sorry you are having trouble with the SSL on your domain. I'm more than happy to assist you.

I have reviewed your account and it appears that this is an issue that our tier2 support team needs to address. I'm having them review the issue now, and as soon as I have further information, I will post it here to provide you an update.

If you need further assistance please feel free to contact us.

Thanks!

Tim S

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