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After installing the SSL certificate, I no longer see my website

Category: Ssl

InMotionFans
n/a Points
Asked:
2014-03-24 1:59 pm EST

Hits: 56
Hi!
After I purchased a SSL certificate, I no longer have access to my web site. All i see is this : ecbiz147.inmotionhosting.com
Your IP is 142.100.231.11

What do i have to do so i can get access to my website?
Thanks!
Mathieu

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JacobIMH
9,968 Points
2014-03-24 2:15 pm EST
Hello Mathieu, sorry for the issues.

I was able to pull your site up no problem, except it does look like you have some password protection setup on the site.

If you just recently updated your DNS to point to the new IP address that your SSL certificate is using on our server, then you might still be waiting on DNS propagation to complete. Typically this will have fully completed within 24 hours, and should only affect people that have already been to your site previously without the SSL certificate, and then they cached that IP address for your website.

You would see the server default page, because that old IP address now doesn't resolve to your domain name on the server. Instead your new IP address which is using the SSL certificate should be where requests go now.

You can try to force your computer to go ahead and clear it's local DNS cache quicker by following these steps:

<ol class="article_list">
<li>Open up a command prompt window by navigating to <strong>Start</strong>, typing in <strong>cmd</strong> in the search field, then hit <strong>Enter</strong></li>
<li>Now type in <strong>ipconfig /flushdns</strong> and hit <strong>Enter</strong>
<p>You should see the following:</p>
<p class="code_block">Windows IP Configuration

Successfully flushed the DNS Resolver Cache.</p></li>
<li>Now type in <strong>ping example.com</strong>, replacing example.com with your own domain</li>
<li>You should get a response from an IP starting with <strong>23.235</strong>, if you're still getting a response from one beginning with <strong>198.46</strong> then your local ISP still hasn't updated your domain's local DNS cache yet, and it could take a few more hours.</li>

Please let us know if you are still having any issues at all.

- Jacob

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