Websites continually down - apache conflict

Category: Server Usage

InMotionFans
n/a Points
Asked:
2014-07-01 12:24 pm EST

Hits: 15
My site is nudewaxing.com.hk. It is continually down due to server. I have raised this many times see my query history. Conflict is due to installation of apache cache. Also related to j-query. I need advanced technical team to analyze properly and resolve ASAP. Really getting tired of this. Thanks

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Arn
Staff
16,575 Points
2014-07-01 3:06 pm EST
Hello,

Sorry to hear you're having problems with the site. I did check the support ticket history and the last ticket regarding this issue indicates that more information had been requested, but no reply had been sent.

In spite of that, we did look at the site and we're seeing the following:

avecamou 4123 0.0 0.0 504928 464 ? Ss Jun15 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 24060 0.0 0.0 497652 464 ? Ss Jun16 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 24922 0.0 0.0 499348 464 ? Ss Jun16 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 29626 0.0 0.0 507332 464 ? Ss Jun16 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 779 0.0 0.0 504732 464 ? Ss Jun16 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 19138 0.0 0.0 497776 480 ? Ss Jun19 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 568 0.0 0.0 501712 480 ? Ss Jun20 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 476 0.0 0.0 516152 492 ? Ss Jun21 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 1998 0.0 0.0 510484 584 ? Ss Jun21 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 15461 0.0 0.0 494896 492 ? Ss Jun21 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 16125 0.0 0.0 495660 1268 ? Ss Jun23 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 11256 0.0 1.7 499292 37136 ? Ss Jun23 0:29 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 13744 0.0 1.7 501964 36180 ? Ss Jun24 0:29 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 5298 0.0 2.7 507020 57940 ? Ss Jun27 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 19426 0.0 2.5 501872 52792 ? Ss Jun27 0:30 | \_ php -f /home/avecamou/public_html/cron.php
avecamou 22760 0.0 2.5 501136 53580 ? Ss Jun29 0:30 \_ php -f /home/avecamou/public_html/cron.php

These cron jobs are NOT closing properly. This affects the FastCGI server since it can not have so many processes open at one time. You need to review your cron jobs to fix that problem. We did increase the processes [FcgidMaxProcesses] from 3 to 4. However, you will still need to keep an eye on the Cron jobs to see what's happening.

In regards to the MODSEC error (which is unrelated), I was seeing the following:

[Mon Jun 30 07:15:37 2014] [error] [client 1xx.x.xx.xxx] ModSecurity: Access denied with code 400 (phase 2). Pattern match "^\\\\w+:/" at REQUEST_URI_RAW. [file "/usr/local/apache/conf/modsec-imh/00_base_rules.conf"] [line "26"] [id "960014"] [msg "Proxy access attempt"] [severity "CRITICAL"] [tag "PROTOCOL_VIOLATION/PROXY_ACCESS"] [hostname "www.nudewaxing.com.hk"] [uri "/index.php/themes/nude/javascript/jquery.fancybox.js"] [unique_id "U7FxCUYn@6QAAEMbVoQAAAAP"]

The mod security rule can be disabled, but you would need to do this yourself. You can find out how to do so in Find and Disable specific Mod Security rules..

Regards,

Arnel C.


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