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[Urgent] My account was suspended 12 hours ago

Category: Server Usage

haosucu
Asked:
2013-09-27 12:58 am EST

Hits: 781
My server suspended 12 hours ago, no reason, no warning, no notice. I try to contact with 2 support via live chat, 2 support via email but they can't help you resolve it.
Can you please check and give me a guys can help to resolve?

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JacobIMH
9,968 Points
2013-09-27 3:54 am EST
Hello haosucu, and sorry for the issues.

I've gone ahead and un-suspended your account for you for the time being. If you took a look at the <a href="http://www.inmotionhosting.com/support/website/website-unavailable/account-suspensions" target="_blank">account suspension</a> article that was sent in your email notice, it looks like one of the things mentioned could be at fault.

After reviewing your access logs, it would seem you had a <a href="http://www.inmotionhosting.com/support/website/website-troubleshooting/traffic-surge-to-site-not-optimized-for-that-level-of-traffic" target="_blank">large surge in traffic to a site not optimized for that level of usage</a>. Which you can see <a href="http://www.inmotionhosting.com/support/website/server-usage/viewing-resource-usage-with-cpu-graphs" target="_blank">reviewing your CPU usage graphs</a> took your account outside of your resource limits.

I'll send you a direct email with more information, but essentially it looks like you had a lot of image traffic from Google causing a larger than normal amount of usage for your account.

Please let us know if you had any further questions.

- Jacob

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