InMotion Hosting Support Center

Can't log into webmail


InMotionFans
n/a Points
Asked:
2015-01-12 5:14 am EST

Hits: 1,355
I browsed your site for an hour searching on how to login webmail , I found many answers and I tried them all.
but the question is: can I log into webmail if my domain is: example.dc7.us ? (not: www.ex.com)
I mean that I don't want to log in from my cpanel which use roundcube.
I want to let anyone signin the mail that I had given to him from his PC without logging in my cpanel.

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1

scott
Staff
43,761 Points
2015-01-12 7:56 pm EST
Hello,

Logging into webmail does not require logging into the cPanel. In fact, it should never require that. On our servers, you get to the cPanel by using example.com/cpanel. This is the same no matter how your domain name is registered (example.dc7.us/cpanel or www.example.com/cpanel) This works the same for the webmail. You would simply use example.dc7.us/webmail and you will see the Webmail login page. To log in, use the full email address (user@example.com) and password for the individual account. This will allow the user to choose their interface and use their email. If you missed it, we have an article on how to log into webmail for our servers.

Kindest Regards,
Scott M

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Hi Scott;
and thanks for answering my question.
I tried the way you told me about, then a page told ( 404! we couldn't find that page )
so what should I do now?
Is there any way to active this page from the CPanel?
Or there's no webmail for that domain?
please help! and thanks again!
NL9801
3 Points
2015-01-13 7:31 am EST
It sounds like your domain may not be pointed to us so webmail would be unavailable. to point your domain to us, you may want to review our article on updating your nameservers.
JeffMa
11,186 Points
Staff
2015-01-13 11:41 am EST
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