I can't access my website

Category: Resources

Carlos_Berman
Asked:
2013-05-18 4:15 pm EST

Hits: 535
Hi,

A few hours ago my site was suspended, the reason, I don't know, I sent you an email 4 hours ago with no answer. Where is the 24/7 support?

I think the reason is the cheap plan I had, So I changed my plan, now I have a VPS1000 plan.

But now I can't access, I see the same error message: "We apologize for the inconvenience, but unfortunately this website is currently unavailable."

It's weird, but the page is being visited by other users, even 2 users have registered (I receive an email when they register). I see them on my Google analytics account, right now there are 23 users online, my adSense account have 5 new clicks.

Why I can't access? My IP is blocked?? I tried everything, I clear my cache browser, I used 3 different Browsers, I used my PC and my iPad.

Thanks,
Carlos Berman
www.CursosenHD.com

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

johnpaulb-imhs1
Staff
8,991 Points
2013-05-20 9:01 am EST
Hello Carlos,

Thank you for your question. Our 24/7 Tech Support team answers all emails in the order they are received, I checked and could not locate your email ticket. Here is a link to our guide on contacting Tech Support.


It sounds like you were experiencing propagation due to the server move. An email was sent to your primary address advising of this, when the move was completed.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!