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Confirming validity of support request


TimPorter
Asked:
2012-05-31 9:36 am EST

Hits: 655
I just submitted support request {100-1081087} via email. I am trying to confirm it while logged in.

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scott
Staff
25,557 Points
2012-05-31 9:57 am EST
Hello TimPorter,

When a ticket or email is submitted and you receive a request number, that is confirmation that the system has received the request and it is in queue for working.

I did a check on your specific ticket and see that a technician is currently working the request.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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