Prestashop customer service problem

Category: Prestashop 15

masuhsin
Asked:
2013-04-29 12:27 am EST

Hits: 645
Hi
When i replay a customer service message from back office the customer getting a email with a footer signature
'In order to reply, please use the following link: http://URL/prshop/index.php?controller=contact&id_customer_thread=7&token=1729806388.'

How can i remove this signature

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Scott
Staff
19,427 Points
2013-04-29 12:17 pm EST
Hello masuhsin,

Although a bit cryptic, that is a link where the customer is able to reply to your email. If you remove that, they will not be able to reply directly, but will need to submit a separate customer service message.

However, should you wish, there are two files in the prestashop structure that will need to be edited for you to alter or remove the text. These are located at :
/mails/en/reply_msg.html
/mails/en/reply_msg.txt

You will need to edit each of those files via the cPanel and remove or alter the message as you wish.

Best Regards,
Scott M

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