I cannot configure the advance parameters for email in Prestashop 1.6

Category: Prestashop 15

InMotionFans
n/a Points
Asked:
2014-06-27 1:10 pm EST

Hits: 281
I am trying to configure my email on Prestashop but receiving error messages when I send a email test. I have tried using the PHP mail function and set my own SMTP but I receive this..
Error: Please check your configuration
Sending failed using mail() as PHP's default mail() function returned boolean FALSE.
or
Error: Please check your configuration
There was a problem reading line 2 of an SMTP response. The response so far was:
[-ERR Invalid command. ]. It appears the connection has died without saying goodbye to us! Too many emails in one go perhaps? (fsockopen: #0)
Please help :)

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JacobIMH
Staff
9,968 Points
2014-06-27 2:19 pm EST
Hello,

I looked over your PrestaShop SMTP settings and they looked to be incorrect. It looks like you were trying to use port 110 which is not the port on the sever for SMTP, which is 25.

I went ahead and tested using a temporary email account I created on your domain and I was able to get it to work using the following settings:


  1. Login to PrestaShop Dashboard

  2. Click on Advanced Parameters, and then E-mail

  3. Under the Email section, change the SMTP user and SMTP password to a valid email account. Ensure you can login to webmail with this account to ensure you're using the right credentials

  4. Leave the Port to 25

  5. Under the Test your email configuration type in an email address to test with then click on Send an email test. You should get a message indicating A test email has been sent to the email address you provided.



Please let us know if you're still having any issues.

- Jacob

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