HTTP error with paypal

Category: Prestashop 15

jack76
Asked:
2013-03-27 8:46 am EST

Hits: 586
hello,
I have this HTTP 500 error now for days , i use ps 1.5.3.1 version.
How i can get trough normal payment ?
i did set up even API signature manual . After all i alway get ; Congratulations u can accept payments now..
Can someone help me on this issue ?

Thanks

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johnpaulb-imhs1
Staff
10,994 Points
2013-03-27 1:08 pm EST
Hello jack76,

Thank you for your question. We were able to replicate the 500 error on your website, but could not find anything in your error logs.

As per the site code, the error may be related to the multi-mode shipping. We suspect this, since the next button when going from steps 4 to 5 is loading the multi-mode page, instead of the next number, which is where it fails.

I recommend checking the error logs within the Admin section of Prestashop to provide you with more specific information.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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0

JacobIMH
Staff
9,968 Points
2013-03-27 1:33 pm EST
Hello jack76,

We took a bit closer of a look and found the issue at hand. It looks like your /tools/smarty/sysplugins/smarty_internal_compile_foreach.php PHP script was hitting the max memory_limit setting of 32MB set in your php.ini file, I went ahead and raised this to 128MB for you, and followed the steps in our guide on how can I make my php.ini file recursive so that those PHP settings would apply for your entire account.

I used the steps in our guide on troubleshooting PHP errors to turn on error logging for your site and this is how I was able to spot the exact problem at hand.

Before that, it would show a 500 error in the Apache access log, but it wasn't showing anything in the Apache error log itself that would help clue us in on what the problem was. I saw on a Prestashop forum that other people had similar issues with memory_limit settings so that's why I started looking down that route.

Please let us know if you're still seeing any issues.

- Jacob

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