Unable to login to the premium website builder


hifass
Asked:
2012-09-26 12:22 pm EST

Hits: 488

Good day,

Been trying to login to the website builder, tried resetting the password a couple of times and it still isn't working.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

Arn
Staff
17,235 Points
2012-09-26 12:42 pm EST
Hello Hifass,

After setting the Builder, if your user name was not automatically put filled in, then it should match the Cpanel user name. Note that it is NOT the same as you Account Management Panel (AMP) which is an email address. If you need to find this information, login to AMP, then go to ACCOUNT & BILLING DETAILS. Go to the ACTIVE SUBSCRIPTIONS and under ADMIN, you should see another DETAILS option you can select. Click that, and you will see your assigned Cpanel user name - it will end in the number "5".

Make sure you're logging in with that user name. If you're still unable to login, call in to live support and they can quickly and privately change the password for you. The user name cannot be changed.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!