InMotion Hosting Support Center

Trouble uploading in Premium Website Builder

2013-01-04 3:29 am EST

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Hello, I've been trying to upload a file (on a "File Download" page) using the Builder program but it keeps hanging up after a certain amount of time. I've uploaded successfully with a short file but when I try to upload the 35mb file I actually want it seems to upload for about a minute (Giving a "Please wait, loading" message), but then seems to time out and gives a "This Page No Longer Exists" message. Is there a limit on the file size I don't know about?

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5,889 Points
2013-01-04 10:08 am EST
Thank you for your question Chris22!

You may have a connection problem between you and the builder server. You can try <a href="">running a ping and traceroute</a> to the server. You will want to email the results to You will need to verify the account with the original AMP password or the last 4 digits of the credit card on file in the email.

Also, please send instructions to support with the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. You mat want to try uploading the file through <a href="">ftp to your server</a> then <a href="">linking to that file</a> in your builder. Thank you for your patience.

James R

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