InMotion Hosting Support Center

Trouble uploading in Premium Website Builder


Chris22
Asked:
2013-01-04 3:29 am EST

Hits: 335
Hello, I've been trying to upload a file (on a "File Download" page) using the Builder program but it keeps hanging up after a certain amount of time. I've uploaded successfully with a short file but when I try to upload the 35mb file I actually want it seems to upload for about a minute (Giving a "Please wait, loading" message), but then seems to time out and gives a "This Page No Longer Exists" message. Is there a limit on the file size I don't know about?

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

jamesr
5,889 Points
2013-01-04 10:08 am EST
Thank you for your question Chris22!

You may have a connection problem between you and the builder server. You can try <a href="http://www.inmotionhosting.com/support/website/website-troubleshooting/why-is-my-server-slow-how-do-i-run-a-ping-and-tracert-test">running a ping and traceroute</a> to the builder.inmotionhosting.com server. You will want to email the results to support@inmotionhosting.com. You will need to verify the account with the original AMP password or the last 4 digits of the credit card on file in the email.


Also, please send instructions to support with the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. You mat want to try uploading the file through <a href="http://www.inmotionhosting.com/support/website/file-management/getting-started-guide-ftp">ftp to your server</a> then <a href="http://www.inmotionhosting.com/support/edu/website-design/inserting-links-into-website/hotlink-direct-link">linking to that file</a> in your builder. Thank you for your patience.

Regards,
James R

You must login before you can post a comment about this answer.

Like this Question?

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!