Trouble uploading in Premium Website Builder
Category: Premium Website Builder
Hello, I've been trying to upload a file (on a "File Download" page) using the Builder program but it keeps hanging up after a certain amount of time. I've uploaded successfully with a short file but when I try to upload the 35mb file I actually want it seems to upload for about a minute (Giving a "Please wait, loading" message), but then seems to time out and gives a "This Page No Longer Exists" message. Is there a limit on the file size I don't know about?
You may have a connection problem between you and the builder server. You can try <a href="http://www.inmotionhosting.com/support/website/website-troubleshooting/why-is-my-server-slow-how-do-i-run-a-ping-and-tracert-test">running a ping and traceroute</a> to the builder.inmotionhosting.com server. You will want to email the results to firstname.lastname@example.org. You will need to verify the account with the original AMP password or the last 4 digits of the credit card on file in the email.
Also, please send instructions to support with the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. You mat want to try uploading the file through <a href="http://www.inmotionhosting.com/support/website/file-management/getting-started-guide-ftp">ftp to your server</a> then <a href="http://www.inmotionhosting.com/support/edu/website-design/inserting-links-into-website/hotlink-direct-link">linking to that file</a> in your builder. Thank you for your patience.
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