2013-01-21 11:22 am EST
Sorry for the trouble with your email. You may have an issue with file permissions on the server, or there may be a setting in your Mac Mail causing this. Its difficult to determine why because we don't have the information we need to diagnose this.
In order for us to check this we will need the email address you are using and the account information. Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email (email@example.com). Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. Sorry for the inconvenience.
2013-09-25 2:35 pm EST
If you get the email error "This message is no longer available on the server" it typically means that a message header that your mail client grabbed via IMAP on a previous connection, no longer is linking to a full message on the server.
This can usually happen if you're also connecting to the same email account from multiple devices, especially if you have one of those accounts setup as a POP3 connection with the default option to remove message from the server after retrieving them.
You could also be having this error with multiple IMAP devices, if you've deleted a certain message from one device, and the others have not synced this change yet.
You can attempt to login to your email account via webmail to see your messages live on the server. If you're seeing other message in your Mac mail client, that are not seen from webmail, then these would more than likely be causing this error. If you remove them from your local mail client, the error should go away.
If that fails, you might also think about re-creating your email account in your mail client, so that it begins synchronizing from the server fresh again.
Please let us know if you're still encountering any problems with this.
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