Problem with support center communication.

Category: Opencart

Simonb
Asked:
2013-07-27 11:10 am EST

Hits: 616
pawsandclawspetsupply.com

Historically, whenever I sent a message to the support center I always received an acknowledgement email from you. Then, when you answered a question I again received an email form you. That has all stopped now. I receive nothing from you.

My cashe is empty, I delete all cookies and temp files each time I close my browser. I also verified that my Gmail is working fine.

Note: I receive ALL OTHER emails from In Motion. The only emails I don't receive are the support center messages.

This just started. Something on your end.

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JacobIMH
Staff
9,962 Points
2013-07-29 1:17 pm EST
Hello Simon, and thanks for your question.

It does look like there might be an issue with the email alerts, we're investigating as to why this might be and apologize for any inconvenience. Once we have things resolved we'll respond back to one of your questions to confirm that notifications are now going out once again.

- Jacob

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Hello again Simon,

We've confirmed that the email notifications should be working once again. Please let us know if you're still noticing any issues at all.

- Jacob
JacobIMH
9,962 Points
Staff
2013-07-29 6:24 pm EST
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