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I cannot connect to my site with the www prefix, only without

Category: New Customers

JUFAJosh
Asked:
2013-04-29 1:01 pm EST

Hits: 833
I am a complete newbie to this and i have run across my first snag. Didn't take long. I cannot seem to get my site to connect with the www. prefix, only without. I have read all i can find and what i am reading (possibly not understanding) is that it has to do with the DNS Zone CNAME ? I have looked into it and i cant seem to get it to work if it is set up as a type A or CNAME.

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jamesr
5,889 Points
2013-04-29 1:20 pm EST
Hello JUFAJosh!

We checked your DNS zone and the WWW <a href="http://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/add-cname-record">cname</a> is in there correctly. The DNS zone serial number ( 2013 04 29 04 ) shows it was edited today. When you make new <a href="http://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/how-do-i-make-custom-dns-records" target="_blank">DNS changes</a> or have a new <a href="http://www.inmotionhosting.com/support/edu/cpanel/cpanel-manage-domains/adding-add-on-domain-in-cpanel" target="_blank">domain added to your cPanel</a>, you will need to wait for <a href="http://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/domain-names-dns-changes">DNS Propagation</a>. Please allow up to 24 hours for the change to take effect. The WWW is a <a href="http://www.inmotionhosting.com/support/domain-names/general-information/domain-names-what-is-the-difference-how-to-work-with-addon-parked-and-subdomains">subdomain</a> and can take longer to propagate than the domain without the WWW. Sorry for the trouble.

Best regards,
James R

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Awesome, thanks. I was banging my head on the wall trying to understand. I guess i just need patience.
JUFAJosh
8 Points
2013-04-29 1:33 pm EST
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