Moodle 2.5.1 Database error

Category: Moodle

BrianN
Asked:
2013-08-29 10:59 am EST

Hits: 898
Our moodle website, clase.sbp.mx, is currently at 2.5.1 and is constantly having the following error ""Error reading from database" upon trying to login.

While we are at times able to enter the moodle site, users are kicked out after 3-5 minutes.

Also, there are times that we get the above error and then when we go back to clase.sbp.mx/login it asks us to logout.

All of our users our outside of the US in Mexico, but the same errors come up using a US VPN.

These problems started to occur after the intermittent database problems on biz136 was reported and continue to occur for our database.

http://www.inmotionhosting.com/support/news/archived/biz136-experiencing-intermittent-database-connectivity-errors

Thank you for your help in diagnosing and giving the next steps.

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Best answer chosen by User

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Arn
Staff
17,855 Points
2013-08-29 12:50 pm EST
Hello Brian,

Apologies for the problems with the database. It does appear that there are some lingering load issues on the server that Systems is aware of. These load issues can unfortunately affect database connection to the mysql database for Moodle. The main issue is that the high server load is causing intermittent connection issues. They typical process for this type of thing is that Systems investigates the server and migrates accounts off the server as necessary to help with the load issues - especially if they're consistent. The problem is that this takes a little time.

We do understand the impact this is having on our customers and we're working to make sure that it doesn't happen again on this server. Server load varies from website to website, so it's difficult to immediately tell with out some in depth review of the server. The issue will be updated on the Support Center announcement page within the hour.

I apologize again for the service interruptions. If you have any comments or suggestions that you wish to convey to management, you can address them to manager_feedback@inmotionhosting.com.

Kindest regards,
Arnel C.

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Thanks Arnel.
Would there be a idea for ETA or how long should we wait to report it again. We currently use Moodle for several online classes. Thanks - Brian
BrianN
22 Points
2013-08-29 1:13 pm EST
Hello BrianN,

Regrettably our senior system administration team has not given us an exact ETA when the expect for all of these issues to be resolved. They had given the all clear before, but unfortunately some connectivity issues have continued to persist.

If it does continue to be an issue for you, a server migration can be requested by sending an email to support@inmotionhosting.com to be moved off to another server not currently having these same quality of service issues.

- Jacob
JacobIMH
9,968 Points
Staff
2013-08-29 1:18 pm EST
Moving to another server solved all our problems, it was amazing. Thanks for your help!
BrianN
22 Points
2013-09-11 10:36 am EST
Hello BrianN,

Awesome! Glad to hear that moving to another one of our servers did the trick for you. Please let us know if you run into any further issues at all.

- Jacob
JacobIMH
9,968 Points
Staff
2013-09-11 6:05 pm EST
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