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Database connection error during magento install, help!

Category: Magento

jasonotr
Asked:
2012-05-11 12:09 pm EST

Hits: 16,299
Intalling magento v. 1.6.2.0..

Followed the guide for the installation.

Entered the proper database / user / password on MySQL Databases.. Give the proper permissions to the user.

I uploaded magento/sample data to the database.

Went to mywebsite.com/magento/install and followed the walk-through, I got a "Database connection error." My current setting were: local host, user, password.

http://s78.photobucket.com/albums/j88/importgeek/?action=view&current=Screenshot2012-05-11at120504PM.png

How can i configure my database? make sure the local host is the correct host?

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CNick
1,344 Points
2012-05-11 12:25 pm EST
Hello jasonotr,

I'm sorry you're having trouble installing Magento. I would caution that Magento is not compatible with our shared hosting plans. If you would like to run Magento on your site, we recommend upgrading to at least a <a href="http://www.inmotionhosting.com/vps_hosting.html">VPS plan</a>.

If you are seeing a database connection error, that is due to one of the following:
<ol>
<li>Incorrect host name (should be localhost)</li>
<li>Incorrect database name (should look something similar to userna5_dbname)</li>
<li>Incorrect database user (should look something similar to userna5_dbuser)</li>
<li>Incorrect password (make sure you use the password you assigend to the user when you created the database and database user)</li></ol>
For step-by-step instructions, please see our article on <a href="http://www.inmotionhosting.com/support/edu/magento/getting-started-tutorial/how-to-install-magento">How to install Magento</a>

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

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