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2012-10-13 11:25 am EST

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PLEASE !!! ... now my site is suspended thank you help me solve the problem ...

my site:

ABOVE SEND A TICKET BUT the response received was not correct .... Appreciate it if you can analyze the problem to fix it ... I can not access CPANEL AND THE SITES ARE SUSPENDED

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9,968 Points
2012-10-15 8:28 am EST
Hello Roberto, we apologize for the inconvenience. Taking a look at your account notes it appears your account was automatically suspended due to a large spike in CPU usage.

It looks like your site ( was more than likely the root cause of this spike due to your 404 (Page not found) requests being handled dynamically by a PHP script (404.php). To help prevent issues like this in the future you'll more than likely want to switch to a static 404 page that just contains HTML code. That way if a flood of requests come in again for pages that don't exist, it doesn't cause your account to utilize a large amount of CPU usage to fulfill them.

Please let us know if you have any further questions at all.

- Jacob

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