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server-to-server post is getting a 404 response back i.e. page not found

2012-08-04 4:57 am EST

Hits: 516

I'm getting an a 404 error from the hosting server every time our website tries to post server-to-server for payment process.

I have asked CCnow, the payment processor, to go through the server logs on their server and they discovered the following:

We receive an Error 404 (page not found) when hitting

CCNOW software is sending header: user-agent: libwww-perl/5.803 so it is possible that is not recognizing this as a valid header and therefore not responding to our request which would explain the Error 404.

Can that be investigated and advise how to fix this issue.



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31,565 Points
2012-08-06 9:15 am EST
Hello Ashraf,

This issue may be due to mod_security. We can have our systems team check that for you and disable it if needed.

To do so, you would need to contact our support department (open 24/7) with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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