InMotion Hosting Support Center

PHP opcode caching needed


jmj5g
Asked:
2015-02-25 12:47 pm EST

Hits: 318
Please add PHP opcode caching to my domain at the3doors.org. Please duplicate the settings used at my other domain at johnjackson.info. That PHP configuration works great with my Moodle installations.

thanks!

BTW, the link in AMP to submit a verified ticket seems to just go to a "how to" page, rather than actually start a ticket. Might be a glitch with switching to your new support system.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

1

Arn
Staff
40,336 Points
2015-02-25 1:09 pm EST
Hello JmJ5g,

Sorry for the confusion and delay in getting a ticket submitted. This particular request requires that you submit a verified support request through email. This automatically creates the ticket for the request to be completed. We have no way to fulfill that request here within the Support Center website.

I spoke with the Customer Experience team (who's responsible for the interface for AMP) in regards to your comment on the link. They are reviewing it.

If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

You must login before you can post a comment about this answer.

Hello JmJ5g,

In regards to the link for AMP. Can you tell us exactly how you're getting to the "How To article" instead of the area where you can submit a ticket? You can get to the ticket submission page by clicking on "GET SUPPORT" in the top right hand corner. Then you will see a form on that page.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel
Arn
40,336 Points
Staff
2015-02-25 1:30 pm EST
From the AMP home page, if you scroll all the way to the bottom, there's a link to submit a support ticket. That links to: http://www.inmotionhosting.com/support/website/getting-started-guides/submitting-and-checking-on-status-of-tickets#submit-ticket
But there's no link that I can find to actually submit a verified ticket. That's what I thought I was doing here, since it is clear from your documentation that sending an email is unverified, and unsecure.
jmj5g
14 Points
2015-02-25 1:44 pm EST
Hello Jmj5g,

First, email directly to support for your support issues is considered secure as long as you are providing the verification requirements requested. Please see Submitting a support ticket for further information.

Per my last response, when you log into AMP, there is a link in the top right hand corner. It is labled "Get Support" and has the icon of a "lifesaver" next to it. Click on that link and you will see the form that you can use to directly send a ticket to the Support Department.

Kindest regards,
Arnel C.
Arn
40,336 Points
Staff
2015-02-25 6:08 pm EST
Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

   
Social Login Joomla

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!