Home user cannot see your server


ErnieGray
Asked:
2013-04-03 3:38 pm EST

Hits: 316
I have a home user who works with our company who cannot access your IP 198.46.90.135 from his ISP connection in maryland.

His IP is:
108.40.101.174

He contacted his ISP and they can't connect him. His router has no advanced configuration but none of the devices on his network can see this IP, but the rest of the internet is visible!

Could you try to PING him or investigate?

Cheers,
Ernie

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Scott
Staff
19,433 Points
2013-04-03 4:09 pm EST
Hello Ernie,

You will want to have the user do what is known as a ping and traceroute from their system. This gives a step by step report on their route and where any loss of connection would occur on the way from their computer to our servers. If they are willing to send that information to you, feel free to send it to us at support@inmotionhosting.com

The instructions for the ping and traceroute are here: How to Run a Ping / Traceroute

Best Regards,
Scott M

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Yes, we pinged earlier and it timed out.
ErnieGray
8 Points
2013-04-03 4:11 pm EST
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