Account creation errors


ArkRoyal
Asked:
2013-04-04 12:27 pm EST

Hits: 366
I am trying to create an account for a client so he may use his own dedicated cpanel to manage his web site. I followed the directions and received the following error:

Sorry, a DNS entry for domain-name.com already exists, please delete it first (from all servers in the dns cluster). I checked and there are no IMH DNS entries. This domain is registered at GoDaddy and points to IMH for the web site.

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Scott
Staff
10,101 Points
2013-04-04 2:03 pm EST
Hello ArkRoyal,

That error is due to the fact that the domain name is either set as an addon domain or a parked domain in another cpanel. You will want to remove the domain from it's existing cpanel. Do not worry, as removing the domain name's status as an addon or parked will not remove any files, however it will affect the site being seen on the web until the new cpanel account is created for it.

Best Regards,
Scott M

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