Wordpress sites all of a sudden stopped working


jbauer
Asked:
2014-01-09 2:28 pm EST

Hits: 91
I have three wordpress sites on my server. I have previously sent a support request for but with no response. All of a sudden all three without us changing anything started giving 404 errors on all the pages. This is not happening to my identical wordpress sites on another host. Can you please help!

dentec.burnfree.com
burnfree.com - only the wordpress part as it has wordpress and magenta installed in the same database
z.burnfree.com

the main domain on the account is notyourmamasoptics.com

Please help! This is my second request!!!!

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Scott
Staff
18,098 Points
2014-01-09 3:28 pm EST
Hello,

As I am unable to access the internals of the account, I can only give a best guess at this point. What I suggest is to enter the admin area of the WP sites and set the PermaLinks to default and save the settings. Once done, you can change them back to what they were and save them again. This may take care of the issue. If this does not, you will need to contact our Live Support Team so they can take a look at the account internally.

Kindest Regards,
Scott M.

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I would do that if I could but I cannot access the admins they just give me the same 404 error.
jbauer
8 Points
2014-01-09 5:41 pm EST
Hello jbauer,

I see that you've submitted a recent support ticket regarding this same issue, and that it appeared to be caused by incorrect permissions on your files.

In that ticket you mention the problem is fixed, but you're now having an issue accessing your WordPress dashboards. Both seem to be accessible at this time, so it sounds like either yourself or your users triggered our ModSecurity rules that block access to the admin for 15 minutes when incorrect credentials are repeatedly entered into the admin login box.

This protection was put in place due to the extreme WordPress Brute Force attacks that first started happening in April of 2013.

Because you're on a dedicated server you can always find and disable specific ModSecurity rules, which I've gone ahead and done for you.

Typically we'd recommend to setup a secondary WordPress .htaccess password to lock down your admin. But in your case with the entire sites being locked down and requiring a WordPress login attempt from multiple users, that's probably not feasible for you.

I would just make sure to still review your WordPress login attempts to make sure that you're not being attacked now that our specific ModSecurity rules are disabled for those sites.

If you have issues with any of your other sites not mentioned in the support ticket please let us know and we can disable the specific WordPress admin lockdown ModSecurity rules on those as well.

- Jacob
JacobIMH
9,968 Points
Staff
2014-01-15 6:44 pm EST
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