My website was down 10 times yesterday.


barcode1
Asked:
2013-04-09 11:15 am EST

Hits: 331
www.thermal-ribbon.com

Why is this happening?
I would like this fixed.

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Scott
Staff
20,898 Points
2013-04-09 11:27 am EST
Hello barcode1,

I am sorry you are having issues viewing your site. I checked the server logs and there were no load spikes that would cause this yesterday. I also see that you contacted support and they found the same.

It is quite possible that the issue was somewhere along the route between your location and the server. We have a test you can run to find out where the slowness is occurring. Below is our article on running this test. Be sure to run it when the issue is occurring and you can send the results to our Live Support team at support@inmotionhosting.com. Be sure to validate your account with either the current AMP (account management panel) password or the last four digits of the credit card on file.

How to run a ping and trace route

Best Regards,
Scott M

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