Issues with activation of website and french writing on home page

Category: Frontpage

InMotionFans
n/a Points
Asked:
2014-08-01 3:43 pm EST

Hits: 76
ok so i have 2 issues that i can't seem to figure out:
1. I can't get my website on the internet. my husband set the page to say coming soon. well it's here and i can't upload or activate it to the internet. 2. i can't find where to get rid of this french writing on the home page.

thank you please help!

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johnpaulb-imhs1
Staff
8,741 Points
2014-08-01 4:08 pm EST
Hello,

Thank you for your question.

1. Typically, a website is uploaded to the internet via FTP, File Manager in cPanel, or through an Administrative dashboard. I looked at your website and was not able to determine what type of software your site was created with. Also, since your site is not hosted with us, I could look at any hints on the server side. Since you posted this in our Frontpage section, our guide on Publishing Frontpage may help.

2. The french writing on your website, is just a banner image. You can view it by navigating to:
http://example.com/glamamore.jpg (be sure to replace example.com with your actual domain name)

We are happy to assist you, but will need some additional information.

How did you design your website? For example, are you using Dreamweaver, WordPress, Joomla, Concrete5, etc, or just hand coding the site?

Who are you hosted with? I looked up your Nameservers in the Whois record, and you are not pointed/hosted with InMotion Hosting.

If you can tell us who your host is, we can attempt to find their specific tutorials, or Support Forums.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Hello again,

ok so this is the issue i have and i have absolutely NO IDEA how to resolve it.. I managed to fix the French writing, but i have a much bigger issue now, i didn't design my website, i got a template from prestashop and i have emailed them and i still have not received a response, you seem to be the only one who actually helps. So here is my problem, i don't know how to get my website on the net basically to get it up and running, i got my boyfriend to do it and he has no time to work on it now so here is the problem he came across. He says this "i have edited the htaccess file as explained in tutorials to redirect the site to the prestashop folder but when he does that it gives the message,internal server error".... pleaseeeeeeeeee help me, i need to get it online asap! and i can' t work it out myself as i have no idea how to use thee tools, maybe you can tell me please i don't know who else to ask. thank you
glamamore
18 Points
2014-08-04 2:31 pm EST
Hello,

Unfortunately without being able to access your hosting server I am not able to give an accurate diagnosis on what is wrong. If you are getting a 500 error after changing the htaccess file it is likely a configuration issue with the htaccess code. You will need to contact your hosting support to have them take a look at the configuration for you.

Kindest Regards,
Scott M
Scott
18,039 Points
Staff
2014-08-04 2:48 pm EST
thank you! i will get back to you it is wonderful how fast you guys reply. that doesn't go unnoticed at your service for the people. thank you. i will find out details and i will get back to you. thanks again.
glamamore
18 Points
2014-08-04 3:38 pm EST
Hello,

We are always happy to help, I do wish I could have given you a solid answer this time. Please do not hesitate to come back with your future questions!

Kindest Regards,
Scott M
Scott
18,039 Points
Staff
2014-08-04 3:41 pm EST
I am thinking my hosting i got from the same place i got my domain name.. papaki is the name of the website. does this help or not?
glamamore
18 Points
2014-08-04 3:45 pm EST
Hello glamamore,

Thank you for contacting us. I looked up the domain name you provided previously, and the Whois record lists this:

Registration Service Provider:
Papaki Ltd, info@papaki.gr
+30.2810229000
+30.2810229010 (fax)
http://www.papaki.gr
This company may be contacted for domain login/passwords


Unfortunately, I could not locate a helpful guide on how to recover your password, from their support site.

I recommend contacting them directly to regain access to your site.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
8,741 Points
Staff
2014-08-04 4:15 pm EST
I have a user and password with Papaki.gr... as i bought my domain noam and hosting from them.. just to let you know, Papaki doesn't support prestashop so they can't help with this issue. Is there a way you guys can help and tell me what i need to do to fix it or you guys can do it.. i really don't know.
glamamore
18 Points
2014-08-05 2:45 pm EST
Hello glamamore,

We are happy to help with your PrestaShop problem, but I am not sure what you need help with. It seems like the only problem was with getting into your account with papaki.

Also, when I go to the website you provided a link to previously, I do not see a PrestaShop site. But, instead it seems to just be a plain, hand-coded page.

Could you please tell us specifically what you need help with in PrestaShop.

Here is a helpful link to our PrestaShop Education Channel, which includes many detailed PrestaShop tutorials.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
8,741 Points
Staff
2014-08-05 3:32 pm EST
My issue is that i messed up something on my site and when we tried to activate it to go online to be ready for use it said 500 server error. we tryign to fix this issue in order to get it online asap..
glamamore
18 Points
2014-08-05 3:49 pm EST
Hello glamamore,

Thank you for contacting us again. Please see our 500 Internal Server Error article. It provides common causes and solutions for 500 errors.

Also, turning on error reporting in PrestaShop sometimes provides more detailed messages.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
8,741 Points
Staff
2014-08-05 4:04 pm EST
thank you i will try this and see what to do...
glamamore
18 Points
2014-08-05 4:19 pm EST
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