Why can't I publish my site

Category: File Management

Action
Asked:
2012-06-24 11:44 am EST

Hits: 1,075
The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed.

Been going on for days-

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iKevin
2012-06-24 1:12 pm EST
As Authorization failed means your login information is wrong.

Can you reset the FTP password via CPanel? And were you using port 21?

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Scott
Staff
19,421 Points
2012-06-25 12:02 pm EST
Hello Action,

The error "Authorization failed" means that either the username or password is incorrect. If you are using the cpanel username, the builder will need to be updated whenever you change your cpanel password.

Here is a link to a video on configuring your builder settings. This will help you get them all set.

If you still have trouble, we can set them for you. We would just need the builder password to get tot he proper area. You can send that information to docs@inmotionhosting.com Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password. As we do not actively monitor that address, be sure to leave a comment below so we know the information was sent.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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