I cannot log into FTP
Category: File Management
I cannot connect to FTP. I´m asking for help now, but it was never possible. I treid everything, my cpanel login, created a new ftp account. It always fail, can you help me, please.
If you're having issues trying to connect to FTP, you can typically <a href="http://www.inmotionhosting.com/support/website/cpanel-account-management/resetting-cpanel-password-amp" target="_blank">reset your cPanel password using AMP</a>.
However it sounds like you're able to login to cPanel in order to create a new FTP account? If you are able to login to cPanel, then you can simply use the same username and password that you used to login to cPanel for your FTP account.
If you did <a href="http://www.inmotionhosting.com/support/edu/cpanel/cpanel-file-manager/creating-ftp-account-cpanel" target="_blank">create a FTP user in cPanel</a>, please be aware when connecting with that FTP user, the full account must be used.
For instance, if your cPanel account had the username <strong>userna5</strong>, and the domain <strong>example.com</strong>, and you created a new FTP user called <strong>newftp</strong>. In your FTP client you would need to enter the following as your FTP user name:
<pre class="code_block" style="width: 130px; white-space: normal; margin-bottom: -30px;">email@example.com</pre>
If you're still having issues accessing your account via FTP please let us know.
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