I cannot log into FTP

Category: File Management

InMotionFans
n/a Points
Asked:
2013-09-25 3:02 pm EST

Hits: 285
I cannot connect to FTP. I´m asking for help now, but it was never possible. I treid everything, my cpanel login, created a new ftp account. It always fail, can you help me, please.

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JacobIMH
Staff
9,968 Points
2013-09-25 3:54 pm EST
Hello, and thank you for your question.

If you're having issues trying to connect to FTP, you can typically reset your cPanel password using AMP.

However it sounds like you're able to login to cPanel in order to create a new FTP account? If you are able to login to cPanel, then you can simply use the same username and password that you used to login to cPanel for your FTP account.

If you did create a FTP user in cPanel, please be aware when connecting with that FTP user, the full account must be used.

For instance, if your cPanel account had the username userna5, and the domain example.com, and you created a new FTP user called newftp. In your FTP client you would need to enter the following as your FTP user name:

newftp@example.com


If you're still having issues accessing your account via FTP please let us know.

- Jacob

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