How can I connect via FTP using FileZilla? I get a 530 error.

Category: File Management

CarlosBerman
Asked:
2012-02-09 4:46 am

Hits: 17,572
Hi,

I've a problem connecting with my site by FTP, first I create an account in cPanel, but when I try to connect with filezilla I can't, a see a message:

USER OK
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

I changed my password many times, but the problem persist.

I also created 3 users, with all of them the same problem.

I used my domain name, my domain name using ftp., the server name(ecbiz115...), the temp URL, the server IPs, nothing works.

What happens?

Thanks for your help.
Carlos Flores

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OTHER ANSWERS

0

Tim S.
2012-02-09 1:14 pm
Hi Carlos,

Thanks for posting your question. I'm more than happy to assist you today. I created a test FTP account and verified everything is working correctly. Filezilla connected to the server without any errors. Typically, a 530 error means your settings are not correct. Here is the correct settings:

Host: cursosenhd.com
Username: the full username (such as test@cursosenhd.com)
password: the password you created when you set up the FTP account


Alternatively you can use your cPanel username in the place of the username above and the cPanel password replacing the FTP password. However, if these accounts are for other users, we do not advise giving out your cPanel credentials.

If you need further assistance please feel free to contact us.

Thanks!

Tim S

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