Delete mistake from ftp
Category: File Management
I was wondering if there is a way to retrieve files which were deleted by mistake from our ftp.
Our automated backups run every 24-36 hours, so if you have just recently accidentally deleted some files via FTP, you'll want to quickly get in a verified support request to have them restored from our backups.
You can submit a verified support request by simply sending an email to (firstname.lastname@example.org), being sure to include either the last 4 digits of the credit card on file, or your current AMP password for verification purposes.
Please be sure to include a list of the files or directories you need restored, and if you would like for them to be restored to their original location, or to a temporary holding place so that you can review them yourself.
If it's been longer that 24 hours, there is the possibility that the files you're looking for have been overwritten by a more recent backup. If this is the case you could attempt to recover some lost pages from Google's cache of your website. The following example would be if your domain name was YourDomain.com and the file you were missing was info.htm:
As an alternative you could also try to directly look at the Google cache of this example page by entering the following URL into your web browser:
Let us know if you have any further question.
Like this Question? Tweet