Forwarder not working?
Category: Everything Email
2012-11-04 8:45 pm
2012-11-04 8:45 pm
A few days ago, I set up an email account and added a forwarder to send all email to my gmail account. I tried a few test emails, but nothing ever came to my gmail account. Today, I decided to delete the account and start all over again just in case I did something wrong. I read the instructions and recreated the account and the forwarder. I sent a couple of test emails, but again nothing got forwarded. I checked the account through cPanel and the email did arrive. I was also able to manually forward the email to my account (I actually cut and pasted the address from the forwarder to make sure I entered it correctly) but the automatic forwarding still hasn't happened. Any suggestions?
Best answer chosen by User
2012-11-05 2:52 pm
Typically if you're having issues with a e-mail not forwarding to Gmail it could be because their filters have picked up on it and rejected it, or it ended up in your spam folder.
I don't see any failed delivery attempts to Gmail from your account, so I'm assuming this is what's happening. I would typically recommend against forwarding mail from your account, and instead simply setup Gmail to download mail from your account. You can follow this guide for setting that up:
Configure Gmail to access email
If you're still having issues with the forward and want to get that working, I might suggest contacting support directly so that you can expose all the information around the problem and we can look into it further for you.
In order to submit a ticket, please shoot an e-mail to (email@example.com) being sure to include your username, and the original cPanel password of your account or the last 4 digits of the credit card on file for verification.
Please let us know if you need anything else.
Like this Question? Tweet
If you need some help, submit your question to our Community!
We guarantee a response within 60 minutes (8am - 9pm EST, Monday - Friday)