2014-07-15 12:12 pm EST
I was actually able to find your domain and take a look at the website. I took a look at the email log for "brad" and I could find no errors. I could not view the log for the Yahoo email recipient of the email form.
Can you please describe where you are sending email from that it is not working? Or how you're sending it (in terms of the email content)?
Here's an example of the log when testing the sending mail:
2014-07-15 11:54:57  1X7547-0003e8-E5 => brad@ F= P= R=lookuphost T=remote_smtp S=1782 H=mx1c40.carrierzone.com [6x.2x.1xx.xxx]:25 C="250 2.0.0 s6FFsslV014823 Message accepted for delivery" QT=6s DT=4s
I've obfuscated the identifying info on this log entry, but it basically indicates that the email from the form was sent successfully. I went through the entire log and ALL of them looked sent successfully.
It is very possible that emails may have been moved into a junk / spam folder. We need a little more detail from you on how you're sending the email to see if we can identify why you're having the problem.
Apologies for the continued issue. Please provide us a little more detail and we would be happy to look into the matter.
Thanks for the response Arnel. From the website, nhseacoastlawyers.com, a visitor fills out the form (very basic form), which inokes formmail.pl from the cgi-bin folder on that site. (We have some other sites pointing to the dame formmail.pl with slightly modified forms, all yielding the same result.). When the target email is set to anything other than email@example.com (real address withheld), it gets through. When set to firstname.lastname@example.org sometimes it gets through, but usually doesn't. When it does, sometimes it ends up in the spam folder and other times it gets through.
I'm leaning toward the idea that the fault lies in the Yahoo email system/settings, or some strange security setup on the receiving computer.
How do you get the log you posted so I can look at one that got through to see what is different?
Thank you for your question. It is possible that the yahoo email account has filters setup
, and a rule is interfering with incoming mail.
Also, setting up SPF records, and Domain Keys
can help identify your server, and get past spam filters.
It may be easier to review the email logs at the time you are testing the form, so they can track where it is going/failing.
If you do not have SSH access
to your server, Live Support
would have to pull the email logs for you.
If you have any further questions, feel free to post them below.